What is service? We believe that it is the “process of doing something for someone.” Service is the act of handling a task. It is the intangible good that certain industries provide, including the hotel industry.

As people spend more money on their experience they expect more. Guests are not only expecting better tangible accommodations, they are expecting the intangible experience to be unforgettable—service taken to the next level. This is hospitality. This is where a hotel’s value comes from, this is where we at Entirely Online can help you.

Hospitality exhibits itself in interaction. It could be checking in a guest, cleaning the guest room, taking a meal order in the restaurant, taking a beverage order in the lounge or any of the other opportunities that arise to assist a guest. With dozens of years experience we can guide and supply directly or through our trusted partners the methodology to make this happen for you.

Consider checking a guest into your hotel. The entire process from stepping through the entrance to receiving their key should only take a few minutes and was it an unforgettable moment?

In today’s world, many things feel the same: chain hotels largely look the same, largely feel the same and generally are the same from one city to the next. Brand to brand, for the most part, these same similarities exist. Yet, every smile is different, especially yours.

We at Entirely assist you to make that smile matter. What do guests remember? Certainly not the IT, not the booking system or the point of service! Entirely Online take care behind the scenes so they remember the smile and the care; the moments that make them feel like they belong.